Refund policy

Refund Policy for Food Items
If you suspect your fish/meat purchase has a quality issue, please do not eat it and contact us at info@whitefinmarket.com within seven (7) days of the date you received the portions and we may either replace the item at our expense (depending on supply chain restrictions) or, depending on the circumstances, provide you a full or partial credit or refund of the purchase price for that item. Due to the perishable nature of the product, we don’t offer returns or exchanges. Please note that the nature of seafood products is that each species is different and the quantity and size of individual cuts within a given share may vary based on the weight of the species and processing. Therefore, we are not able to guarantee a specific quantity or individual cut size within a share beyond the general estimation and description which is provided for general guidance purposes only. We may require video or photographic documentation of any item with which you are dissatisfied with before we provide you a credit or refund.

Refund Policy for Non-Food Items
If you are not satisfied with any non-food product you purchased through Whitefin Market, you may return the product within thirty (30) days of the date you received the product by contacting info@whitefinmarket.com and following the shipping instructions we supply; provided, that all returned products must be unused and in their original packaging. After we receive your returned Product, we will issue you a refund for the price you paid for the product (less any applicable shipping and handling charges). If you do not comply with the terms of this section, you will be ineligible to receive a refund.
Unfortunately, we cannot accept returns gift cards.